We would like to inform our customers that all items on the online store are meticulously crafted on a made-to-order basis to ensure the highest quality and personalized touch. As such, please be advised that there is an estimated production time of 2-3 weeks from the date of order placement. While we strive to expedite this process as efficiently as possible, unforeseen circumstances may occasionally arise that could potentially extend the production period. Therefore, we kindly request your understanding that there may be delays of up to 4-6 weeks in rare cases. 

In the event the brand or style of shirt listed on our site is not available at the time of your order, we reserve the right to fulfill your order with an equivalent brand and style of shirt. We are working hard to ensure that all products are processed in a timely manner, so this policy ensures your order isn't put on hold waiting for the original style garment to be stocked if a suitable alternative is available to substitute. 

We sincerely apologize for any inconvenience this may cause and assure you that our team is dedicated to providing you with the finest products and service possible. Should you have any questions or concerns regarding your order, please do not hesitate to reach out to our customer service team, who will be more than happy to assist you. We appreciate the orders and the support you have shown to your local school and community. Thanks!